We are seeking an IT Support Specialist to manage and support end-user IT environments, including hardware, software, and business applications, in a banking context. The role involves incident management, system deployment, identity and access management, and ensuring compliance with regulatory standards, requiring strong technical expertise and fluency in French and English.IT Support - h/fOur client is a private bank located in Geneva. It's a permanent position and it's On-site Support. Description Provide support and management of the end-user IT environment, including:Productivity Tools: Microsoft 365, Adobe AcrobatContent Management Systems: Microsoft SharePointBusiness Applications: Core Banking System (S2I), Bloomberg, RefinitivCommunication Systems: Cisco (video conferencing, IP telephony, WebEx)Operating Systems: Windows 10/11Hardware: Laptops, desktops, printers, peripherals, and mobile devicesIncident and Request Management (40%)Identify, log, categorize, and prioritize incidents and requests.Investigate and resolve issues efficiently; escalate unresolved cases when necessary.Document resolutions and contribute to improving incident management procedures.End-User Systems Management (35%)Deploy and install hardware and software, ensuring a smooth handover to users.Manage the equipment lifecycle from procurement to disposal.Maintain an up-to-date asset register and support the development of installation standards.Identity and Access Management (15%)Create, modify, and deactivate user accounts while adhering to security policies.Manage user access rights based on roles and responsibilities.Perform regular audits to ensure compliance and address unauthorized access.Compliance (10%)Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.Identify, escalate, and resolve risks related to conduct, compliance, or security. Profile Education: Bachelor's degree in IT, Computer Science, or related field.Experience: 3-5 years in a similar role. ITIL v3/v4 certification is an asset.Technical Skills:Strong expertise in Windows 10/11, Microsoft 365, and troubleshooting.Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management.Knowledge of Active Directory, SharePoint, and ticketing systems.Basic understanding of IP telephony and video conferencing solutions.Languages: Fluent in French and English.Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset.Location : Geneva or Vaud Job OfferOnsite positionAttractive package. jidb349583afr jit0309afr