Job Title: Global Change and Adoption Lead S4H
Location: Manchester, UK or San Jose, Costa Rica. Hybrid Working - 2 days in the office, 3 days WFH.
At Lonza, we believe that science is a powerful tool to help businesses make a positive impact on people's lives. We operate across three continents, and our greatest scientific solution is talented people working together to devise ideas that improve the world.
Role Purpose:
We're looking for a strategic thinker who can develop and implement change management strategies to maximize employee adoption and minimize resistance during the implementation of a technical ERP system on a global scale.
Key responsibilities:
* Lead and direct Change and Adoption activities to contribute to the successful delivery of program/projects related to the implementation of S4H (project Nexus)
* Foster strong relationships with key stakeholders and sponsors to support collaboration and the exchange of information to build on new and existing relationships, influence outcomes, and enhance organizational capacity to manage end-user experience.
* Provide expert advice on the change impact of proposed processes, solutions, functionality, or workflows will have for end-users and leaders utilizing quantitative and qualitative methods; and facilitate the development of strategies and tactics to address gaps, risks, and issues.
* Clearly communicate the case for change and value proposition using actionable and targeted change management and communication tools based on agreed strategies and methodologies.
* Collaborate with project teams to integrate change management activities into the overarching Project Nexus program and schedules, and execute these activities by employees, managers, and business leaders.
* Work with project managers to develop strategies for monitoring, evaluation, reporting, and improvement of all change-related aspects of programs/projects specifically relating to risks and contingency management.
* Provide leadership and coaching in the change and adoption methodology to program/project team members, key internal and external stakeholders, and sponsors.
* Manage, support, and attend relevant stakeholder meetings, such as sounding boards and steering committees, to identify potential resistance and risks, and support business leaders with mitigation strategies.
* Apply a structured methodology and lead change management activities.
* Leverage a change management methodology, process, and tools to create a strategy to support adoption of the changes required by a project or initiative.
* Enable the design, development, delivery, and management of key communications.
* Conduct impact analyses, assess change readiness, and identify key stakeholders.
* Support training efforts.
Key requirements:
* Minimum of 5 years' experience within a business change role.
* Strong understanding of change management principles, methodologies, and tools.
* Strong communication and interpersonal skills allowing you to work effectively with several stakeholders.
* Ability to influence others and move towards a common vision or goal.
* Proven track record of successfully managing change initiatives.
* Ability to measure and report on the effectiveness of change initiatives.
* Acute business acumen and understanding of organizational issues and challenges.
* Ability to manage several projects simultaneously and meet deadlines.
We offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.