Claims Specialist
Care for Tomorrow's Ambitions.
We protect businesses from various risks, including aircraft, international trade, and offshore wind parks, with our extensive range of coverage options at Allianz Commercial.
We are looking for a Claims Specialist based in Wallisellen, Zurich, to join our Aviation Claims Team Ger/Sui. The team consists of 22 experienced Claims Specialists who handle claims efficiently and effectively for local and international aviation businesses.
The Impact You Will Have:
You will proactively investigate, negotiate, and resolve complex aviation claims, ensuring compliance with our Claims Standards, procedures, and guidelines.
You will work with third-party service providers to deliver cost-effective solutions while maintaining high-quality service for internal and external customers.
You will develop and maintain strong relationships with brokers and clients, ensuring effective communication throughout the claims process.
Your Responsibilities:
* Maintain accurate claims records in our systems and support credit control processes.
* Investigate domestic and international claims, including complex cases, and evaluate coverage issues and reserving levels.
* Select and manage external service providers under supervision, while maintaining professional relationships.
* Negotiate and settle claims, ensuring cost-effective solutions and adherence to settlement guidelines; drive subrogation processes.
* Ensure compliance with authority limits, claims procedures, and best practices; prepare referrals for cases outside authority levels.
* Support claims management procedures for existing and new business, coordinating with clients, brokers, and loss adjusters; conduct audits of external providers.
Your Skills and Experience:
* Understanding of relevant products, terms, conditions, and coverages; experience in aviation coverages is an advantage.
* Good understanding of the full claims process from notification to settlement and recovery.
* Strong grasp of reserving principles and practices, along with expertise in reinsurance and coinsurance or other relevant background.
* Good technical expertise in relevant systems (e.g., Claims Handling Systems, Microsoft Office applications).
* Knowledge of local/regional LoB insurance markets and competitive landscape.
* Strong communication skills, proficiency in both written and spoken German and English, presentation, and analytical skills.
We offer a hybrid working model, recognizing the value of striking a balance between in-person collaboration and remote working. We believe in rewarding performance with a great compensation and benefits package, including a generous bonus scheme and pension. We also provide opportunities for career development, digital learning programs, and international career mobility. From flexible working arrangements to health and wellbeing initiatives, we care for our employees' overall well-being.