Job Description:
Are you an experienced Application Manager/Operations Engineer in the Microsoft Tech Stack, knowledgeable about software application support? We are looking for a technically proficient person to drive the planning, implementation, and operation of our SaaS Enterprise solution Shiftconnector in the process industry forward.
Your Tasks:
* Deployment, configuration, and operation of our software solution Shiftconnector (Plant Process Management Tool) for renowned global players in the chemical and pharmaceutical industries
* Execution of rollouts and challenging update projects, maintenance and monitoring of our customer installations in cloud as well as on-premise environments
* Commissioning and configuration of interfaces (Interfaces/API)
* Conducting acceptance tests, project and solution documentation
* Participation in projects and partial project responsibility
* Handling and coordination of complex support cases for technical issues on the 2nd/3rd level until final resolution; including direct customer communication
* Close collaboration with our Development and Cloud Ops Team
Your Profile:
* 5+ years of professional experience in Application Management or a comparable field (e.g., Business Informatics, Operations, IT Specialist System Administration/Application Development), ideally with experience in cloud technology
* Solid knowledge in the administration of web applications, databases, and server operating systems, especially with common cloud providers (AWS, Azure, GCP) and/or Microsoft Windows Server, IIS, and SQL
* Prior knowledge in handling interfaces/REST APIs
* You work quality-oriented, are a team player, and take on complex tasks independently
* Fluent communication in German and English with customers is not a problem for you; additional languages are a plus
* Nice-to-have: Industry knowledge in the pharmaceutical or chemical industry is advantageous
Our Offer:
* Great working environment with fantastic colleagues
* Attractive compensation
* Diverse opportunities for personal development
* Freedom to make a difference with responsibility and dedication
* Modern, new office in the heart of Bad Säckingen with a first-class, ergonomic workspace, height-adjustable desks, the latest hardware, air-conditioned offices with a rooftop terrace, and free employee parking
* Regular team events such as billiards and game nights, hiking, BBQ events, and annual celebrations
* Flexible home office arrangements (after intensive on-site onboarding)
* Relocation support for moving to the Bad Säckingen/Southern Germany region
* Plenty of coffee, fruit, and snacks in our kitchen
* Delicious free lunches from local restaurants