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This role involves taking responsibility for customer service in French-speaking Switzerland, leading a small team of technicians. Our customers are active in sports, mountaineering, and events. Our systems consist of access gates, machines, servers, PCs, and the software required for access control.
Responsibilities
1. Responsibility for the technician team and the call center
2. Service contract management
3. Resource planning
4. 1st and 2nd level telephone support
5. On-call service
6. Customer Support
Your Profile
1. Training as an electronics engineer, automation engineer, or computer scientist, or training deemed equivalent
2. Experience in technical team management
3. Proficiency in PC environments, computer networks, Microsoft operating systems (servers), Linux, and SQL databases
4. Strong customer contact skills
5. Fluent in French with very good knowledge of English; German is a plus
6. Driving license
Your Future
1. A family working atmosphere within a young team
2. Building profitable customer relationships to ensure and develop
3. Company car with the possibility of private use
4. Individual continuing education opportunities for you and your team
5. Participate in the future of the company to continue to be successful
Please note: This job description is translated from French.
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