Job Category: IT Technician
Type de contrat: CDI
Lieu de travail: Neuchâtel
Télétravail (2j max/semaine): Non
Chez BS-Team, nous avons à cœur d’accompagner nos collaborateurs tout au long de leur carrière en leur offrant des opportunités d’évolution. Nous sommes convaincus que l’élargissement des connaissances et des compétences est primordial pour leur réussite professionnelle et leur épanouissement au quotidien.
Your role :
* Manage and resolve service desk tickets and technical issues.
* Install, configure, and support a wide range of IT hardware and software.
* Maintain data related to local users and IT assets and contribute to the global IT assets and user data management.
* Provide troubleshooting for end-user services technical issues.
* Assist with IT projects, including system upgrades and deployments.
* Ensure documentation of Service Desk processes and frequent case resolutions is up-to-date and accurate.
* Contribute to the establishment and maintenance of Service Desk related standards.
* Collaborate with Global IT team members to deploy global systems and resolve complex issues.
* Contribute to the continuous improvement of the Service Desk services.
* Contribute to the IT risk management process.
Your profile :
* CFC in IT possibly supplemented by higher education in IT (or qualification deemed equivalent).
* 3-6 years of experience in IT service desk or related roles.
* Fluent in English and in the local language, both written and spoken.
* Strong knowledge of Microsoft Windows operating system and services.
* Good multidisciplinary technical skills in the areas of computer systems.
* Working knowledge of M365, Intune, and Entra services.
* Fundamental knowledge of IT security and Networking.
* Technical certifications (CompTIA, Microsoft, Cisco) would be a plus.
The + :
* Internal position with our client
Nous ne répondrons qu’aux candidatures qui correspondront le mieux aux prérequis. Votre dossier ne sera pas transmis à d’autres entreprises.
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