Role Summary:
The Digitalization Lead plays a critical role in driving the organization's digital transformation efforts by bridging business units and technology teams to optimize end-to-end processes and implement unified information systems.
This position focuses on process optimization, system development (including ERP), and driving adoption of digital solutions to align with strategic objectives.
Key Responsibilities
* Business Needs Analysis and Process Design
o Collaborate with business units and process owners to assess current workflows, identify areas for improvement, and gather functional requirements.
o Translate business needs into detailed specifications for configuring and optimizing unified information systems.
o Partner with stakeholders to document current processes, design future solutions, and ensure alignment with the organization's digital transformation strategy.
* End-to-End Process Optimization
o Promote process optimization by leveraging automation, reducing redundancies, and enhancing system integration.
o Conduct impact analyses to ensure feasibility and scalability of process changes.
o Support implementation of process standards and monitor integration across functions in collaboration with stakeholders.
o Work closely with technology teams to ensure solutions align with the overall digitalization roadmap.
o Co-design and refine cross-functional processes with process owners, focusing on automation and best practices.
o Develop and test end-to-end processes in test environments to ensure alignment with business goals.
o Collaborate with project managers, technology teams, and external consultants to ensure successful system delivery.
* Change Management and User Support
o Drive change across business functions, supporting teams through transitions to new systems and processes.
o Assist in the creation of training materials and communication plans to facilitate adoption of digital tools.
o Gather user feedback to enhance solution usability and adoption rates.
* Performance Monitoring and Continuous Improvement
o Track key performance indicators (KPIs) to measure process effectiveness and identify opportunities for improvement.
o Partner with relevant stakeholders to report on process performance, adoption, and user satisfaction.
o Promote a culture of continuous improvement by sharing insights and refining processes based on feedback.
Desired Profile and Skills
* Strong leadership, communication, and collaboration skills to engage cross-functional teams and ensure process alignment.
* Proven ability to manage change and foster teamwork in a multicultural and matrixed environment.
* Analytical mindset with a solutions-oriented approach, balancing strategic vision with attention to detail.
* Demonstrated accountability and expertise in representing client and organizational needs.
Education and Certifications
* Master's degree in Business Management, Project Management, or a related field.
* Proficiency in business process management and modeling (e.g., BPMN, Lean, Six Sigma).
* Certification in project management (PMP, Prince2 preferred) is a plus.
Experience
* 12–15 years of professional experience, including 5–7 years in process management, ERP implementation, or digital transformation.
* Experience in cross-functional environments with knowledge of standard end-to-end processes (e.g., hire-to-retire, procure-to-pay).
* Strong understanding of ERP systems and digital tools with a proven track record in supporting digital transformations.
* Experience in ERP development and deployment from a business perspective.
* Exposure to low-tech environments or frugal innovation is a plus.
People Management Responsibilities
* Influence and align business units and process owners to define and adopt end-to-end processes for digital transformation.
* May supervise external consultants and business analysts as needed.
Relationships
* Collaborate with cross-functional stakeholders to ensure alignment in process design, system configuration, and adoption.
* Provide ongoing support for change initiatives and monitor feedback to refine solutions and improve process performance.
About the Role
This role requires a proactive and strategic leader who can navigate complex environments, drive collaboration, and deliver impactful digital solutions that align with organizational goals.