Give a voice to people's loves and become part of Pandora's Customer Experts team, the world's most loved jewelry brand.
We are seeking Customer Support Representatives to join TP Greece in collaboration with Pandora, the top jewelry designer and manufacturer.
Pandora jewelry enables everyday people to share facets of who they are and what matters to them. As a Customer Expert, you will be the one voicing these loves.
Key Responsibilities:
* As a brand ambassador, promote current offers and new products while maintaining knowledge of promotions
* Resolve account and billing issues, upsell orders, troubleshoot fraud orders, returns and other customer complaints according to policy
* Exchange ideas and solutions with colleagues
* Turn every customer into a satisfied customer
Requirements:
* Excellent command of German language
* Good knowledge of English
* Outstanding communication and interpersonal skills, as well as problem-solving abilities
* Computer literacy and technical expertise
* Multitasking and strong interpersonal skills
* Availability to work rotating shifts and overtime when required
* Previous experience in customer support is an advantage
* A positive and adventurous attitude
What We Offer:
* Full relocation support, including flight tickets, accommodation and housing assistance at no cost to you
* Competitive monthly salary and annual bonuses
* Referral Program: Earn great bonuses for bringing friends to the company
* Healthcare benefits and various discounts
* Comprehensive training by certified instructors
* Opportunities for professional growth and development
* Participation in special events, community initiatives and social responsibility programs
* Free online Greek language courses
* State-of-the-art premises with relaxing break areas
* Work for a Great Place to Work-Certified Company that values diversity
This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing a global brand. You will be part of a company that fosters diversity, offering equal opportunities regardless of background or identity.