Would you like to write a new story with us?
For the re-opening of our new boutique at Rue du Rhône in Geneva, we are looking for an experienced Boutique Manager.
As a Boutique Manager at Gübelin, you will serve as the face of the brand, delivering an exceptional luxury shopping experience to discerning clients.
You will lead a team of skilled sales associates, driving performance through a combination of leadership, operational excellence, and a passion for fine jewellery and horology.
Tasks
* Act as an official representative of the House of Gübelin for internal/external stakeholders
* Develop a coherent, localized business strategy to sustainably drive boutique performance
* Actively acquire new clients, and maintain long-term relationships with existing clients
* Drive the highest customer satisfaction and client experience along the customer journey
Team Management
* Act as an inspiring leader for a high-performing sales team
* Create/foster a collaborative, positive and performance-driven work environment
* Set and execute clear qualitative and quantitative targets, incl. regular performance reviews
* Develop, train and further educate team
Operations
* Oversee and ensure smooth daily operations of the boutique
* Continuously challenge & improve workflows, processes and create best practices
* Effectively monitor/implement VM guidelines in collaboration with HQ
* Continuously control and manage inventory/stock
* Play an active role in the definition and deployment of quantitative targets
* Continuously report business, sales and costs developments to Retail Management via monthly/yearly reports
Marketing Management
* Closely collaborate with marketing department to define, plan and execute in-store and out-of-store marketing measures
Requirements
* Bachelor’s degree in business/hospitality or commercial apprenticeship in retail incl. further training in business management
* Additional industry-oriented education and skills development in the jewellery/watchmaking sector (e.g. education in gemology)
* Several years of work experience in the luxury and/or high-end jewellery/watchmaking industry, as boutique or deputy boutique manager
* Fluency in French & English, German and/or other languages advantageous
* Strong business acumen, entrepreneurial spirit, leadership and management skills
* Proven communication, analytical and problem-solving skills
* Holistic understanding of retail operations
* Well-groomed appearance and impeccable etiquette
Further information about the House of Gübelin as an employer can be found on our homepage.
#J-18808-Ljbffr