Rund ein Dutzend Luxushäuser in der Schweiz und in Frankreich gehören zur Michel Reybier Hospitality. Im weltbekannten Zermatt umfasst das Hotelportfolio das traditionelle Mont Cervin Palace 5*S, den trendigen neuen Schweizerhof 4*S und das historische Monte Rosa 4*.
Introduction
Around a dozen luxury homes in Switzerland and France are part of Michel Reybier Hospitality. In the world-famous Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace 5*, the trendy new Schweizerhof 4*, and the historic Monte Rosa 4*.
We are looking for a Human Resources Manager to start as soon as possible. He/she will be responsible for all matters related to personnel administration and will serve as the connection between management and employees.
TLNT1_CH
Main tasks / duties
Support the Cluster HR Director in the daily HR operations in line with the
Administration & Compliance
* Maintain accurate employee records, including contracts, certifications, permits, and performance evaluations.
* Ensure full compliance with local labor laws, industry regulations, and company policies.
* Oversee onboarding and offboarding processes, including contract issuance, AHV registration, and exit documentation.
* Support audits by providing necessary documentation and ensuring data accuracy.
Payroll & Benefits Administration
* Oversee end-to-end payroll processing, ensuring timeliness and accuracy.
* Coordinate with the Payroll department for smooth execution and resolve salary-related inquiries.
* Ensure proper administration of benefits packages (pension, accident insurance, transportation allowances, etc.).
* Track overtime, leave balances, tax deductions, and compensation adjustments to maintain accuracy and fairness.
* Implement payroll automation solutions to enhance efficiency.
Employee Relation & Support
* Serve as the first point of contact for employee inquiries, ensuring timely and professional responses.
* Act as a mediator for internal disputes and grievances, collaborating with CHRD and HODs for resolutions.
* Lead employee engagement initiatives, including feedback mechanisms, well-being programs, and conflict resolution strategies.
* Foster a positive and inclusive workplace culture through employee recognition and communication initiatives.
HR Strategy & Workforce Planning
* Assist CHRD in developing long-term HR strategies aligned with business objectives.
* Collaborate with leadership on talent acquisition, retention strategies, and succession planning.
* Analyze workforce trends and forecast staffing needs, addressing seasonal adjustments and business growth.
* Support HR budgeting and cost optimization, ensuring efficient allocation of HR resources.
Performance Management & Talent Development
* Implement structured performance management systems including goal setting, performance reviews, and career progression plans.
* Guide HODs on performance improvement plans (PIPs) and disciplinary actions when necessary.
* Work with leadership to create career development pathways and internal mobility programs.
* Establish a reward and recognition framework to motivate high performance.
HR Communication
* Act as the HR liaison for HODs, addressing team concerns, compliance, and operational needs.
* Facilitate regular HR update meetings with department heads to ensure strategic alignment.
* Provide guidance on labor laws, best practices, and policy updates.
* Support employee surveys, internal events, and engagement programs to enhance workplace culture.
Training & Development
* Identify skills gaps and recommend tailored training programs to address them.
* Organize workshops, certifications, and e-learning initiatives, collaborating with MRH L&D team.
* Ensure mandatory compliance and safety training is completed on time.
* Monitor and evaluate the impact of training programs, maintaining records of participation and hours completed.
HRIS Data & Management
* Maintain accurate employee data in the HRIS, ensuring compliance with data protection regulations.
* Generate real-time HR analytics reports on key metrics (absenteeism, turnover, retention, payroll costs, etc.).
* Utilize HR automation tools to streamline administrative tasks, payroll, and employee self-service options.
* Introduce AI-driven talent analytics to enhance hiring decisions and workforce planning.
Team Management
* Lead and mentor the HR team, ensuring clarity of responsibilities and ownership of tasks.
* Foster an open and supportive environment where employees feel comfortable sharing feedback.
* Encourage continuous learning, professional growth, and cross-functional collaboration.
* Set clear KPIs for HR team members and regularly track their performance against goals.
General
* Promote a collaborative and inclusive work culture, reinforcing the company's values.
* Participate in leadership meetings, committees, and industry seminars.
* Take a solution-oriented approach to HR projects and challenges.
* Carry out any other reasonable duties and responsibilities as assigned.
* Support the HR Team Members when required and carry out their duties in their absence.
* Serve as an ambassador of MRH's values and company culture, ensuring alignment at all levels.
* Initiative, autonomy and environmental awareness
* Adaptability and decision-making
* Accompanying the team member
* Foster knowledge
* Relationship of trust and mutual respect
* Style and attitude, savoir-vivre and savoir-être
* Passion
Requirements
Personal Requirements
* Sociable, balanced character
* Loves working with a diverse and multicultural team
* Teamwork and collaboration
* Caring and empathetic
* Flexible and innovative
* Assertive and entrepreneurial mindset
* Sense of responsibility
* Trustworthy and ability to keep high level of confidentiality
* Global awareness
Education
* Hospitality or Human Resources education
* Further education / certifications in human resources
* Fluent in German both oral and written
* Fluent in English both oral and written
* Other European languages are a plus
Experience
* Professional experience in recruitment, or administration.
* Experience in hospitality or human resources
* Knowledge of Swiss Labor Law.
* Solid PC skills (Word, Excel, Outlook, time tracking, HRIS etc.).
We offer
* Exclusive employee benefits, including Family & Friends room rates and discounts at various MRH-Zermatt SA Hotel restaurants.
* Access to a dedicated fitness room and a variety of sports activities available in Zermatt.
* Use of our pool area during designated staff swim times.
* Professional development opportunities through our training and development programs, including access to courses offered by the Ritzy company.
* Discounts on seasonal or annual mountain railway tickets with the Zermatt Residents' Card.
* Possibilities for company mobility: We support employees seeking seasonal employment outside Zermatt by facilitating placements with our MRH hotels.