Job Overview
We are seeking a highly motivated Junior Technical Support Engineer to join our global team on a fixed-term contract. As a pioneer in the ESG data science field, we aim to drive positive change through transparency and accountability in the business world.
The ideal candidate will be part of our dynamic and international team, working collaboratively to analyze public information and identify environmental, social, and governance risks using AI and machine learning.
Your Role
As a Junior Technical Support Engineer, you will play a key role in providing technical assistance and infrastructure support to our Zurich office and colleagues worldwide.
You will work closely with tools such as Jira Service Desk (Cloud) and Microsoft 365 Admin Center to support IT operations across multiple locations.
Responsibilities
* Provide technical support to employees across multiple locations (Zurich, Berlin, Toronto, Manila, London, Tokyo)
* Assist with user onboarding/offboarding, including account creation and access management
* Manage and triage support tickets in Jira Service Desk, escalating issues when necessary
* Support employees in using office applications, collaboration tools, and internal software
* Maintain and update IT documentation, policies, and procedures
Additional Responsibilities (Onsite Support)
* Provide onsite and remote support for laptops, software, hardware, and network infrastructure
* Manage IT inventory, including tracking hardware and software assets
* Coordinate with vendors for hardware and software purchases for the Zurich office
Requirements
* Basic IT support skills, including troubleshooting software/hardware issues
* Up to 1 year of experience in IT support
* A degree in Computer Engineering, Information Technology, or a related field is a plus
* Good communication skills in English (B1 level or higher)
* Strong analytical and problem-solving abilities
* Familiarity with Microsoft 365 Admin Center
* Experience using Jira Service Desk (Cloud) or similar IT ticketing systems
* Understanding of basic IT security principles or experience with endpoint security tools
Working Conditions
This is a full-time position, and the contract is limited until December 31, 2025.
Language
English is the primary language used in this role.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Information Services