Job Summary
The Customer Service Representative is the first point of contact for our customers, responsible for recognizing and resolving problems. The role involves supporting the customer service hotline, mail account, and CRM system, as well as analyzing tickets, processing complex complaints, and compiling solution documents.
Key Responsibilities:
* First point of contact for customer inquiries and issues
* Support customer service hotline and mail account
* Track tickets and workflow in CRM system
* Analyze and resolve complex customer complaints
* Compile solution documents in a knowledge database
* Collaborate with various departments and third parties
Hardskills:
* At least 2 years of experience in technical service and customer service
* Practical knowledge of machine and system maintenance and repair
* Experience working in GMP-regulated environments
* Excellent German and English language skills
Softskills:
* Customer-oriented mindset
* Effective communication skills
* Stress resistance and professionalism
* Willingness to learn new technologies
We Offer:
* Open corporate culture
* Room for creativity and innovation
* Participation in sports and leisure activities
* Ongoing training and development opportunities
* Intensive induction training
* Flat hierarchies and short decision-making processes