Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
Since, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!
The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.
Team leadership Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
Integrating and training new employees
Passing the passion for the brand on to the team, to constantly evolve customer service
Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
Organisation and execution of meetings in collaboration with the assistant store manager
Regular evaluation of the performance, skills, and development of each co-worker by conducting MAGs, etc.
Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
Take on a neutral role / referee in case of occurring conflicts
Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.
Ensuring and controlling the co-workers contribution during sales
Determination of goals
Boost the KPI
Determining of daily priorities and challenges, zoning, etc.
Dynamization of the team
Serving as an idol in terms of service and customer care
Knowledge of different collections and products (tendencies, style, material, etc.)
Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
Staying vigilant concerning eventual theft, so it can be prevented.
Setting the scene for the brand (image, product, merchandising) Steadily monitoring to ensure a safe, tidy, and clean store
Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
Educating the co-workers on the topic of visual merchandising
Leading the store Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
Analyse results based on collections and indicators, so a plan can be executed
Store organisation Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
Organise, prepare and execution of the inventory; define an action plan, to better the results
Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations
Profile
We are looking for a Store Manager who can :
Lead a team
Sets the brand into scene
Secures the organisation and leadership of the store
He or she should commit to :
Foster the brand by means of his behaviour
Respect the work tools and work environment
Guaranteeing the safety of the wares and people
Foster the interpersonal relationships (good communication)
Adapt the work plans and absences, to secure a smooth customer service
Apply and develop intentions of the company in relation to all expenses
Benefits What is in for you. Working within an international, diverse, and dynamic team.
Be at the forefront of innovation within the watch industry.
Personnel discount on a large selection of Swatch Group products (40%)
Good performance paired with continued business needs translate into an open-end contract.
Development and training opportunities.
Contribution to health insurance costs
Note that for the airport staff additional perks include :
Free shuttle services to the airport
10% discount on duty free items and meals
Professional requirements Education as a salesperson in retail and / or education as a sales coordinator with commercial skills as an advantage
Experience in sales and leadership of a store and its sales staff, or as assistant store manager
Customer oriented and customer friendly
Takes on initiative
Experience in PR and marketing activities
Being proficient in sales strategy
Numbers oriented
Commitment
Representing the brand Swatch
Languages Very good knowledge of German / French / English, any other languages are clearly considered an asset
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