Vor 1 Tag Gehören Sie zu den ersten 25 Bewerber:innen.
Nutzen Sie KI-gestützte Empfehlungen für diesen Job und weitere exklusive Funktionen.
w Verbier
Perched at 1,531 meters and located just steps away from Verbier’s main ski lifts, W Verbier offers immediate access to more than 400 kilometers of skiing, biking and hiking terrain. The iconic lifestyle W Escape has been voted Switzerland’s and World’s Best Ski Hotel at the prestigious World Ski Awards, eight years in a row.
W Verbier mixes contemporary urban design with an alpine touch and the hottest programming. From the outside, the hotel looks like a traditional alpine chalet. Inside, the design is daring; local materials such as wood and stone are fused with modern accent in the W Hotels’ style to create spaces that are spectacular to look and divine to dream in. Its 123 stylish rooms and suites, each with fireplace, Signature W bed and a private balcony are perfect for an intimate getaway after an exhilarating day outside. The six W Residences from two to three bedrooms all featuring private kitchen, balconies and lounge spaces are the best place to call home away from home.
Open year-round, W Verbier offers its guests and visitors a wide range of culinary options. From the finest cocktails customized by the mixologists at W Living Room to a rewarding Après-Ski drink to the sound of the W Off Piste DJs, W Verbier has it all. Other limitless possibilities include a palette of flavors to explore with Signature Cuisine at Bô!, authentic Japanese creations at U-Yama and Sergi Arola’s exclusive tapas at Eat-Hola. In summer, La Plage is the center–stage; Thrill-seeking mountain enthusiasts enjoy a white sandy outdoor spot surrounded by unparalleled views.
Perfect haven to detox, reset and refresh, Le SPA offers 1,300 sq.m. of relaxing surroundings featuring nine treatment rooms, two shimmering heated pools, hammams, sauna, Jacuzzi, a hairstylist, a full-body cryotherapy cabin and a state-of-the-art 24/7 FIT gym with a private yoga room. The design is inspired by the mountain; it combines modernity, rusticity and style to deliver the ultimate Alpine Spa experience.
To complete the fabulous offerings, the 300 sq.m. of flexible meeting space with awe-inspiring mountain views, state-of-art equipment sets and a dedicated events team.
Whatever guests need to amp up their stay, from the Mountain Concierge to the renowned Whatever/Whenever service, W Verbier team is available to make it happen 24/7.
As "Talent", you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life. W Talents are as unique as the brand itself and are personally engaged from a lifestyle standpoint to the warm, witty, welcoming environment of the brand.
AN EXCITING CHANCE TO JOIN THE W VERBIER TEAM
As Assistant Welcome Director, you will be number 2 in the Welcome department. You will report directly to the Welcome Director and the Rooms Director.
You will be responsible for managing the entire Welcome team: concierges, nights managers, welcome ambassadors, welcome agent, whatever/whenever agent, etc.
Your responsibilities will include:
* Managing the operational aspects of the Welcome Office such as welcoming guests, check-in and check-out, and assisting guests to ensure an incredible experience. You will develop, implement and continually review policies, procedures, practices and standards, and ensure that they are consistently applied.
* Prepare daily pre-arrival schedules and customised stays.
* Manage room inventory to maximize room revenue.
* Implementing and developing the objectives of the Welcome Office and Whatever/Whenever team, in line with the hotel's objectives.
* You will train, develop, coach and manage the performance of the Talents who report directly to you.
* Coordinate activities with other hotel departments to facilitate communication and customer satisfaction.
* Maintain high visibility for operational fluidity, promote good relations with the public, take corrective action, and follow up on customer queries and complaints to ensure customer satisfaction.
* Be informed of all emergency procedures, hotel promotions, upcoming products and events. You will brief the Talents on these subjects, so that all the Welcome Desk and Whatever/Whenever Talents are able to inform customers correctly.
* Guaranteeing the W standards to which we adhere, and achieving the best scores. You achieve and maintain good Guest Voice scores, and take the necessary action.
* Ensure that new Talents are properly integrated into the department, in particular by putting in place appropriate schedules, checklists and training matrixes. You will be responsible for training existing Talents in Brand Standards and other policies and procedures.
PROFILE
* Significant Front Office management experience in the luxury hotel sector
* An interest in fashion trends
* Fluent English and French (written, read and spoken)
* Advanced IT skills (Outlook, Word, Powerpoint, Excel, and Opera PMS)
* Outgoing, able to interact with particularly demanding customers
* Excellent written and verbal communication skills
* Integrated, adaptable, flexible and results-oriented
* Strong team spirit
* You attract, develop and retain talent
* Financial acumen
Real interest in the worlds of taste, sound, body, scene and stance.
Due to visa restrictions only applicants from Switzerland and European Union can be considered.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Karrierestufe
Beschäftigungsverhältnis
* Vollzeit
Tätigkeitsbereich
* Geschäftsentwicklung und Vertrieb
Branchen
* Hotel- und Gaststättengewerbe
#J-18808-Ljbffr