1. Position Overview:
* Managerial Positioning
* Position Title: Store Manager
* Reporting Hierarchy: District Manager
* Work Location: Restaurant
2. Key Responsibilities:
The Store Manager is directly responsible for managing their site, supervising and coordinating restaurant staff, and maintaining the image of the Burger King brand.
* Customer Service:
The Store Manager ensures customer satisfaction and quality service on their site. They implement corrective actions to ensure customer loyalty and development, working operational in the field to steer teams during service and intervening at various positions.
* Operational Management:
They enforce procedures within their restaurant, apply quality indicators, and implement necessary corrective actions. They are responsible for complying with health and safety regulations and standards for Burger King, ensuring the smooth operation of their restaurant. They oversee equipment maintenance and optimal usage, as well as supply and stock monitoring.
* Team Management:
They manage personnel according to labor legislation, overseeing human resources, schedules, and performance appraisals. They organize training and develop team skills, establishing disciplinary procedures and maintaining a quality social climate.
* Financial Management:
The Store Manager manages their establishment's results, analyzing operating accounts and forecasting turnover. They monitor sales and performance indicators, enforcing economic regulations and reporting results to their line manager.
3. Required Qualifications and Skills:
Training: Bachelor's Degree (or equivalent)
* Knowledge/Skills:
* Customer reception and sales techniques
* Recruitment and social legislation
* Leadership and managerial techniques
* Mastery of hygiene and food safety rules
* Inventory and product management
* Operating account management
* Pack Office proficiency
* Individual Qualities:
* Sense of contact and customer satisfaction
* Autonomy and organization, initiative, and proactivity
* Ease of communication
* Energizing and reactive nature
* Rigor and good presentation
* Taste for teamwork
* Versatility and adaptability
* Management capacity and team federation
4. Salary Package:
* Indefinite employment contract
* Full-time position
* Remuneration: According to company grid