High above the rooftops of Zermatt, perched on a rocky ledge, our hotel offers a unique blend of modern design and alpine tradition. Our guests appreciate the personal service in a relaxed atmosphere, creating unforgettable moments of tranquility and harmony. As part of our dedicated team, you’ll help shape this special experience and provide our guests with a stay that goes far beyond the ordinary.
Where you make a difference
To strengthen our Front Office team, we are looking for a committed and passionate Front Office Agent (m/f/d) starting immediately:
1. You ensure excellent service, making sure our guests feel completely at home from the moment they arrive until their departure.
2. You professionally advise our guests, actively sell rooms and suites, and manage the booking system to optimize occupancy and efficiently handle reservations.
3. You provide guests with personalized recommendations and comprehensive support, whether for planning excursions or organizing personal requests, ensuring a truly memorable stay.
4. You independently manage correspondence in both German and English (French is a plus) and ensure professional communication.
5. You oversee the efficient operation of the Front Office and work closely with all departments to guarantee first-class service.
6. In collaboration with your team, you will take on the Night Auditor role in rotation.
7. As a true team player, you actively support your colleagues and contribute to the team's success.
What sets you apart
Your solid hospitality training and extensive experience at the reception desk make you a valuable asset. Your proficiency in various IT systems allows you to work efficiently and confidently. You impress with your poised demeanor, structured approach, and keen eye for quality and detail. With excellent language skills in German and English (French or other languages are a plus), you thrive in an international environment. Your warm and professional approach to guest service, combined with your resilience and enthusiasm for teamwork, makes you an integral part of our Front Office team—one that consistently delights our guests.
Ready to make your mark?
Please feel free to contact Anna Kurth, Deputy Managing Director, at hr@the-omnia.com.
Employee accommodation
Fully equipped studios just steps away from work (including Smart TV access and high-speed internet).
Growth opportunities
Personal and professional development through internal training and workshops.
Year-round contract with seasonal breaks
Enjoy two well-deserved breaks every year, included.
More than just a paycheck
Attractive compensation with special perks included.
50% Off Food & Beverage
Enjoy exclusive savings on delicious food and drinks.
Friends & family highlights
Enjoy exclusive room rates and a complimentary dinner for you and your loved ones.
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