For one of our clients based in Nyon, we are looking for a: Customer Service Representative M/F
Temporary assignment for 6 months and Full-time position.
Order Processing and Management:
* Efficiently handle incoming customer orders on a daily basis, ensuring accuracy and prompt processing.
* Track order progress and manage any backlog, taking full responsibility for necessary follow-up actions.
* Identify and report any issues or discrepancies by raising Non-Conformities (NC) in compliance with established protocols.
* Manage credits, rebills, and returns related to orders as required, coordinating with relevant departments to ensure proper resolution.
* Investigate disputed invoices within your area of responsibility and ensure timely resolution and closure.
Customer Support and Relationship Management:
* Respond to customer inquiries and complaints received through phone calls or emails, addressing topics such as pricing, product availability, delivery timelines, and order status.
* Provide accurate and comprehensive product information to assist customers effectively.
* Communicate relevant updates and important information to customers and field operations to maintain seamless collaboration.
* Identify and suggest updates or improvements to procedures and work instructions, reporting them to your supervisor when necessary.
Business Continuity and Contribution:
* Actively participate in daily management activities, contributing to business continuity and supporting departmental goals.
* Ensure consistent and reliable service delivery by maintaining strong communication and collaboration with internal and external stakeholders.
Experience:
* Ideally, experience in a customer support center or within a customer service administration role.
* Previous experience in handling customer interactions, both via phone and email, is highly valued.
Communication Skills:
* Outstanding telephone etiquette and strong communication abilities.
* Comfortable engaging with customers and resolving inquiries efficiently.
* Fluent in Dutch (minimum C1) and English (minimum C1).
* French (B2) proficiency is desirable, and any additional European language is a plus.
Personal Attributes:
* Demonstrates a strong sense of urgency, focusing on critical tasks and high-priority assignments.
* Capable of efficiently managing time and prioritizing deliverables to meet business needs.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Sales, and General Business
Industries
Hospitals and Health Care and Biotechnology Research
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