Deputy Store Manager
The Deputy Store Manager supports the store manager in leading the team, boosting sales, showcasing the brand, and ensuring effective store operations. The role focuses on optimizing both quantitative and qualitative results in line with brand goals.
Key Responsibilities:
* Assist in recruiting, integrating, and training new employees.
* Inspire team members to excel in customer service and skill development.
* Conduct performance evaluations and foster a positive work environment.
* Resolve conflicts impartially and hold regular meetings for effective communication.
* Motivate and empower team members to achieve sales targets.
Measurement Criteria:
* Social climate stability and turnover rates.
* Evaluation forms (MAGs, trial periods).
* Drive team performance to meet sales goals.
* Improve key performance indicators (KPIs).
* Ensure excellent customer service and a unique shopping experience.
* Maintain knowledge of collections and prevent theft.
Brand Representation:
* Maintain a safe, clean, and welcoming store environment.
* Ensure visual merchandising aligns with brand standards.
* Educate the team on merchandising principles.
Measurement Criteria:
* Feedback from retail managers and visual merchandisers.
* Mystery shopping evaluations.
Store Management:
* Oversee scheduling, budgets, and compliance with labor laws.
* Monitor financial procedures and analyze sales results.
* Facilitate efficient communication within the hierarchy.
Measurement Criteria:
* Budget adherence and team hours monitoring.
* Effective monthly planning and expense management.
Store Organization:
* Ensure proper maintenance of the store, stockroom, and materials.
* Oversee logistical tasks like deliveries, stock management, and inventory.
* Maintain security and hygiene standards.
Measurement Criteria:
* Inventory accuracy and stock condition.
* Timely processing of transfers and stock replenishment.
Commitment to Progress:
* Uphold brand values and workplace standards.
* Ensure the safety of employees and customers.
* Foster effective communication and collaboration.
* Adapt plans to maintain smooth operations and customer satisfaction.
Profile:
We are looking for a Deputy Store Manager who can:
* Lead a team.
* Showcase the brand.
* Secure the organization and leadership of the store.
The ideal candidate will:
* Foster the brand through their behavior.
* Respect work tools and the work environment.
* Guarantee the safety of goods and people.
* Foster interpersonal relationships (good communication).
* Adjust work plans and absences to ensure smooth customer service.
* Apply and develop company intentions regarding all expenses.
Professional Requirements:
* Education as a salesperson in retail or education as a sales coordinator with commercial skills as an advantage.
* Experience in sales and leadership of a store and its sales staff, or as assistant store manager.
* Customer-oriented and customer-friendly.
* Takes initiative.
* Experience in PR and marketing activities.
* Proficient in sales strategy.
* Numbers-oriented.
* Commitment.
* Representing the brand Swatch.
Benefits:
* Working within an international, diverse, and dynamic team.
* Be at the forefront of innovation within the watch industry.
* Personnel discount on a large selection of products (40%).
* Good performance paired with continued business needs translate into an open-end contract.
* Development and training opportunities.
Contribution to health insurance costs.
Languages:
* The ideal candidate will be either of mother tongue/bilingual in German.
* Excellent command of English.
* Any other languages are of added value.