Job Title: IT Support Specialist
Summary
We are seeking a skilled IT support specialist to implement, configure and maintain workstation devices, peripherals and meeting room infrastructure.
The ideal candidate will have a solid understanding of user support, network components and client infrastructure (Microsoft, O365).
Key responsibilities include setting up clients and installations, user and client management, access management, project planning and controlling, second-level support and incident, problem and change management.
A strong interface between Onsite Support and corporate customers is also required.
Responsibilities
* Implement, configure and maintain workstation devices, peripherals and meeting room infrastructure.
* Set up clients and installations.
* User and client management as well as access management.
* Planning, implementation and controlling of local IT projects.
* Support and support of end users in the event of disruptions and questions in the hardware, software and network area (2nd level support).
* Collaboration in incident, problem and change management in the field of ICT, 2nd level support.
* Creation of maintenance of documentation, instructions, and checklists (knowledge database).
Requirements
* Completed apprenticeship (EFZ) in computer science (EFZ IT support, business informatics) or comparable training and/or corresponding professional experience.
* Several years of professional experience in the field of user support as well as in the evaluation and design of solutions.
* Solid knowledge of the support and operation of client infrastructure (Microsoft, O365) and network components.
* Ability to work in a team, strong communication skills and strong service and customer orientation.
* Ticket Cat. B is an advantage.
* Very good knowledge of German, French and English mandatory.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting, IT System Custom Software Development, and Technology, Information and Media