After-Sales Support Engineer
We are seeking a highly motivated and project-oriented individual to strengthen our Laser Plastic Welding business line at Leister Technologies AG. This role requires a high level of personal responsibility to ensure and process internal and external service and repair requests.
Your Tasks
* Internal processes and organization of 3rd level requests and repairs
* Prioritization and efficient processing of requests from receipt to completion or resolution of the problem
* Preparation of quotations for spare parts, repair and 3rd level service requests by national companies
* Coordination of dispatch of spare parts and repairs in collaboration with administration department
* Preparation and maintenance of training material for Customer Support
* Recognition of quality problems, proposing solutions and promoting product improvements in consultation with Product Management, R&D and Production
* Collaboration in product development processes, particularly definition and requirements for customer support services
* Coordination of support activities with worldwide Leister subsidiaries and worldwide service case reporting with consolidation of information and forwarding to product management and R&D
* Supporting customer project management in configuration of integration systems
* Implementation and promotion of continuous improvement process (CIP) within area of responsibility
Your Profile
* Basic technical training in electronics or mechanical engineering at technician HF or engineer FH level
* Experience in customer support for technical capital goods
* Experience in organization of repair orders
* Knowledge of Microsoft Office applications (ERP and CRM systems an advantage)
* Very good German and good English skills
What You Can Expect
* Exciting work in market-leading, international company in canton of Obwalden
* Magnificent mountain landscape with attractive leisure opportunities
* Flexible working time models and up to two days home office - where possible and sensible
* Good support for new and innovative ideas
* Support for further training and opportunities for personal and professional development
* Company canteen in Kägiswil and fresh food options in Sarnen, attractive benefits, free parking spaces including e-charging stations, showers for athletes