Job Title
Technical Account Manager (French speaking), AWS Enterprise Support
Sector and Role
Sales and Business Development, Technology
Manager
Contract Type and Hours
Permanent, Full Time
Description
We are seeking a Technical Account Manager (TAM) to support our customers' innovative spirit across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless, and more.
The TAM will work with customers as a trusted advisor, having a direct impact on how they gain the most value from AWS services and cloud technology that supports their business goals.
In this role, you will have opportunities to develop your technical, consulting, operational, and leadership skills. You will work with talented cloud technologists while expanding your knowledge of AWS products.
You will also have the chance to receive mentorship and gain AWS certifications for global & regional impact.
Key Responsibilities
1. Develop trusting relationships with customers, understanding their business needs/drivers, reviewing service disruptions, providing monthly/quarterly metrics, and assisting with pre-launch planning.
2. Utilize technical skills to investigate difficult support cases and technical challenges.
3. Understand operational parameters and troubleshooting processes for customer issues and escalations.
4. Advocate for customer needs to overcome adoption blockers and drive new feature development.
5. Improve customer capabilities by running workshops, operations, and architecture reviews.
6. Ensure AWS environments remain operationally healthy while reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption.
7. Work with customers across all levels from developers through to C-Suite executives.
8. Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
A Day in the Life
This is what some of our team members say about their roles: Nisha, Liga, Balint, Shlomo.
Basic Qualifications
1. Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
2. Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
3. Fluency in both written and spoken French.
PREFERRED QUALIFICATIONS
1. Internal enterprise or external customer-facing experience as a technical lead.
2. Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
3. Experience in operational services or support environment (Note: this is not a 24x7 on-call operations role).
4. Experience engaging management stakeholders on technical, operational, or business strategic decisions.
5. Experience with AWS services and/or other cloud offerings.
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