Job Summary
The ideal candidate will have extensive experience in process definition and implementation across various life cycles, including development, maintenance, transformation, improvement, and innovation.
Key Responsibilities
* Perform thorough reviews of service contracts, SOWs, and scope statements to gather requirements for service, quality, risk, and compliance management.
* BUILD PROCESS AWARENESS IN ENGAGEMENT BY PROVIDING NECESSARY PROCESS TRAINING, WALKTHROUGHS OF PROCESSES AND TEMPLATES, ASSISTING IN TOOLS SETUP.
* Conduct periodic audits covering process, quality assurance, compliance, metrics, and risk reviews aligned with customer expectations.
* IDENTIFY AND FACILITATE IMPROVEMENT INITIATIVES WITH QUANTIFIED BENEFITS SUCH AS INCIDENT REDUCTION, FMEA EFFECTIVENESS, SIX SIGMA INITIATIVES, EARLY ALERTS ETC.
* Monthly reviews and reporting of performance, findings, recommendations, alerts, and inferential analysis to the management.
* Ensure readiness of the account project for internal and external audits.
* Thorough understanding of delivery life cycle and frameworks like Waterfall, Agile, ITIL, Agile Service Management.
Professional Skills
* Clear understanding of various IT industry best Standards, frameworks, and models ISO 9001, ISO 20000, CMMi, Agile, Lean & Six Sigma, ITIL, ASM, DevOps, SAFe.
* Participate/CONDUCT FOCUS REVIEWS AND DEEP DIVE REVIEWS OF CRITICAL PROJECTS.
* Knowledge sharing and guidance to team members.