Join our global team as a Global Key Account Manager (KAM) within Kuehne+Nagel, where you will be at the forefront of managing and expanding strategic partnerships with our most valued industrial clients. As a key player in our customer-centric organization, you will lead the commercial journey for a dedicated portfolio of global accounts—delivering innovative, multimodal supply chain solutions through our Air, Sea, Road, and Contract Logistics services. With your consultative approach, deep understanding of logistics, and passion for creating customer value, you’ll shape our key account strategies and drive growth across our global network.
Your Role In this role, you will act as the central commercial point of contact for your assigned key accounts, owning the customer relationship across all business units and functions within Kuehne+Nagel. You will leverage your market insights, supply chain expertise, and relationship management skills to translate customer needs into actionable business opportunities, aligning closely with internal stakeholders to deliver exceptional service and value.
Your Responsibilities Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio.
Understands the customer's organization and decision-making process.
Understands the customer's business model and business environment as well as the competitive environment of the customer.
Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s.
Understand, at an expert level, the vertical service offerings of KN.
Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system).
Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions are taken in case of deviations (incl. timely/accurate reporting).
Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager.
Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met.
Conduct regular and structured review sessions with assigned customers including process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.
Your Skills and Experiences Degree in International Business, Supply Chain, Engineering, or a related field.
2–5 years of international experience in sales, project management, or supply chain roles.
Prior experience in key account management or business development within logistics (Air, Sea, Road, CL, IL) preferred.
Experience in the Industrial vertical is highly desirable.
A proactive 'hunter and farmer' mindset with a passion for delivering customer value.
Strong consultative selling and negotiation skills; proven track record in up/cross-selling.
Demonstrated success in managing complex, multi-stakeholder customer environments.
Strategic thinker with strong communication and stakeholder management abilities.
Fluent in English; German language skills are a plus.
Willingness to travel globally (as required).
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