Fluent German and English (spoken and in writing)
WORKING IN SWITZERLAND
Responsibilities:
* Leading the "At Your Service" team
* Independent work on the switchboard in a small team
* Individual processing of various guest requests on the phone, by email or via mobile chat
* Looking after guests at the business center
* Forwarding corresponding requests to the appropriate department as the "heart of the house"
* Guest correspondence in German and English
* Maintenance of internal hotel systems and programs
* Maintenance of our Guest Experience Platform
* Acceptance and booking of room service orders
* Processing guest inquiries in cooperation with reception and concierge
What we offer you:
* A dynamic and young team that never forgets to have fun at work
* Internal and external training
* An open and transparent corporate culture
* Fair and accurate recording of working hours
* Solid benefits from an international hotel chain, such as employee rates in 8,500 hotels worldwide, free nights at the Zurich Marriott Hotel and much more.
* A permanent position where independence and personal responsibility are required
* You can expect a varied position in a very lively and structured company, a progressive and dynamic employee policy with regular further training opportunities and the benefits of an international hotel group.
Your profile:
* You have completed an apprenticeship in the upscale hotel industry or have completed hotel management school
* You are organized and structured and enjoy communicating in fluent German and English
* You are resilient and a team player
* Advanced IT skills
* You have an independent and very guest-oriented way of working
* Your head is full of ideas and creativity
* You are ready to give your best
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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