Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.
About the team you are joining
You will report to the Senior Manager, O365 & SharePoint and play a crucial role in the I&D team. Your primary responsibilities will involve collaborating with the Data Governance, Data Security, and Operations teams to manage IATA’s Web and Collaboration platforms.
You will work closely with IT and business stakeholders to define and implement governance policies and controls that adhere to best practices and compliance standards for these platforms. Additionally, you will be responsible for managing and supporting our Microsoft 365, Optimizely, and Open Social platforms, ensuring their optimal performance, security, and availability.
What your day would be like
1. Manage Platforms’ user accounts, oversee security and compliance measures, and data management and governance.
2. Implement comprehensive governance policies and controls for M365/Optimizely/Open Social, with a specific focus on stored data. Ability to configure the systems end to end (hands on, do all the work when no help or consultants are available).
3. Utilize monitoring & governance tools to have insights on user activity, external sharing, and resources lifecycle to assist the Security, Data, and Audit teams in maintaining a secure environment.
4. Administer the Optimizely DAM system to manage and monitor the access and use of digital assets, ensuring brand consistency and compliance.
5. Provide comprehensive end-user guidance and training on M365 applications, Optimizely DAM, Open Social, focusing on usage, best practices, and functionality, to enhance user adoption of M365 tools, DAM Optimizely while reinforcing data protection principles.
6. Develop and maintain documentation for Office 365, Optimizely, Open Social configurations and procedures.
7. Manage the Vendor on Special projects and at peak times for support.
We would love to hear from you if
1. Knowledge and experience with M365 including SharePoint Online, Purview, MS Teams, Power Platforms and a deep commitment to safeguarding data and privacy.
2. Experience with Open Social, Optimizely CMS & CMP DAM platforms.
3. Familiarity with security and compliance features in Office 365 and Purview.
4. Proven experience in supporting and governing M365 for an organization.
5. Strong written and verbal skills to communicate and collaborate with users and stakeholders at all levels.
This is an exciting opportunity for a talented individual to contribute to the successful implementation and ongoing development of M365, Optimizely Governance, Open Social practices within our organization.
If you are a self-motivated professional with a passion for governance & collaboration, we would love to hear from you.
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
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