Do you excel at optimizing communication and enhancing crew support processes? Thrive in a dynamic environment where efficiency and responsiveness are key. Join our Crew Planning & Disposition team and help shape seamless crew interactions while driving operational effectiveness!
Starting date : as soon as possible
You may apply in English or German.
Tasks
Within the Crew Interface Management, you will be responsible for streamlining crew requests, supporting system improvements, and ensuring effective communication between crew members and planning teams. Your role will help enhance operational efficiency and crew satisfaction.
Filter, prioritize, and expedite urgent crew requests, ensuring timely resolution.
Manage crew communication systems and collaborate with internal teams to enhance communication flows and minimize response times.
Support system improvement initiatives automating responses to recurring requests and streamlining mailbox management.
Propose and refine planning guidelines to incorporate crew roster feedback for enhanced scheduling efficiency.
Respond to frequently asked crew inquiries related to contractual matters and operational guidelines.
Continuously assess and optimize crew interaction processes including crew feedback collection to improve efficiency and crew satisfaction.
Benefits
25 days of annual vacation
Paid maternity and paternity leave
Attractive company pension scheme
Flexible workhours and part-time working models
Company health management
13th monthly salary
Diversity programmes
Remote working (e.g. from home)
Flight benefits
Subsidized parking or public transport
Requirements
Excellent communication skills and ability to work collaboratively with various stakeholders.
Strong organizational skills with the ability to manage multiple tasks efficiently.
Customer-oriented mindset with excellent problem-solving abilities.
Experience in customer support, crew planning, or a similar role is a plus.
Fluent in both spoken and written German and English.
Shared position possibility: Please apply as tandem (each partner sends an individual application and refers to the other tandem partner).
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Contact
Mike Netzhammer
recruiting.services@swiss.com
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