For our customer located in Basel/Switzerland we are currently looking for a: Commercial Operations Manager EMEA (m/f/d)
* The Commercial Operations Manager EMEA will be the pivotal communication point between hospital pharmacies / distributors and our client for managing the time critical sales order processing of Zolgensma working together with the Senior Manager, Commercial Operations EMEA.
Tasks & Responsibilities
* Develop close collaborative relationships with external customers as well as internal customers to support commercial activities;
* Ensure efficient communication and support for our customers;
* Responsible for triage of emails and enquiries for Zolgensma internally and externally;
* Link with Supply Chain Operations and Logistics & Distribution on receipt of an order to trigger the supply processes;
* Generate / manage sales orders in SAP;
* Track orders status, requests for documents, creation of automatic PO’s, consignees;
* Communicate updates on delivery to hospitals / distributors;
* Submitting e-invoicing for specific countries into the online platform;
* Liaise closely with teams in Prague and Zurich Finance;
* Create / update / manage SOPs, Work Instructions & Best Practice Processes;
* Ensure alignment to all Ethics, Risk & Compliance policies and manage key processes.
Must Haves
* Business school and scientific background (biology, pharma or MD),
* Fluent in English,
* Analytic and communication skills,
* Collaboration across teams, above country experience, supply chain/ operations experience.
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