We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.Reimagine what coffee can be. Reimagine what you can become. Let’s grow togetherAt Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscape for the better. Exceptional customer experience is what we aspire to offer, and we can only do so by caring for one another, our suppliers, the farmers, and the communities we work with. We inspire, we care, we act, and we innovate are the four behaviors that reflect who we are and how we interact with one another and with the world around us. We live a culture that is built on the principal belief that individually and collectively we can. What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.Position summaryMain responsibilities of the role are to manage diverse teams, build trust, lead and motivate the team. Adapt to the Nespresso Operations Standards and Values and ensure they are properly applied and provide a unique Customer Experience. All these will help you to achieve both sales and qualitative Boutique and Business KPI’s.A day in the life …Lead and motivate the team, ensuring the development of staff potentialTrain, mentor and offer constructive feedback to the teamSupport team members (e.g., leading by example or coaching) to ensure a great guest experienceMaintain an exceptional service experience in store, ensuring high level customers’ satisfactionRecruit, train and ensure the seamless integration of the new employeesDevelop and guide the store team to achieve sales and KPI goalsBe aware of Nestlé Nespresso Safety Standards and ensure that they are met in the stores when interacting with clientsIdentify and solve issues with a can-do mindsetAct as an enthusiastic ambassador for NespressoWhat makes you successfulUniversity Degree or equivalent qualificationMinimum of 5 years' experience in people managementProven experience in an up-market Boutique or luxury environmentRespect Nespresso guidelines and standards proceduresDynamic, service-oriented and curious personalityStrong communication skills and ability to motivate the teamNumerical and analytical knowledge to monitor KPIsGood knowledge of Microsoft OfficeWhy you should applyJoin the leading Food & Beverages company in the world presence in 186 countriesBe part of a fast-growing organization expanding locally and internationallyHave a key role in Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer JourneyEngage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundariesTake full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international levelEnjoy the wide range of Nestlé benefits such as competitive salary & performance bonus, comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves for both caregivers, Baby Support plan, special access to Nespresso Club benefits and many othersPeople are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together. #J-18808-Ljbffr