Welcome to The Capra, a prestigious five-star superior hotel nestled in the enchanting village of Saas Fee.
Renowned for its exceptional service and captivating ambiance, our hotel has consistently been recognized as one of Switzerland's top hotels by discerning travelers and industry experts alike.
We maintain the highest standards of hospitality and ensure every guest enjoys a truly memorable stay.
Key Responsibilities:
* Oversee daily operations of the reservations department, ensuring efficient handling of bookings and inquiries.
* Manage reservations systems, maintaining up-to-date inventory, availability, and pricing information.
* Provide exceptional customer service by promptly addressing guest inquiries and resolving any issues or concerns.
* Collaborate with departments to ensure smooth communication and coordination of guest requirements.
* Monitor reservation trends, occupancy rates, and revenue performance to optimize yield management strategies.
Your Qualifications:
* Proven experience in reservations management within the hospitality industry, preferably in a luxury hotel setting.
* Strong knowledge of reservation systems and software.
* Exceptional organizational and multitasking skills with attention to detail.
* Excellent communication and interpersonal skills.
* Proficiency in English and German/French.
What We Offer:
A competitive salary, a friendly work environment, discounts, use of facilities, meal stipend, and opportunities for career growth and development.