Key responsibilities include:Collaborating on requirement analysis, solution design, and configuration supportEvaluating existing processes and identifying operational needsResponding to and managing client requestsExecuting tests, system configurations, and on-site deploymentsProviding ongoing support and delivering training for end-users (both remotely and in person)The role is based in Switzerland, with regular travel to operational sites required for ERP Sage X3 rollout and support activities (30 to 50 days per year).Required Qualifications and SkillsA degree in IT management, business systems, or an equivalent field, with a minimum of three years' experience as a functional analyst for ERP Sage X3.Strong attention to detail, independent work ethic, analytical mindset, and excellent interpersonal skills.Comprehensive understanding of ERP system frameworks and the ability to work with technical teams to adapt systems to specific organizational needs.Strong analytical and problem-solving abilities to effectively translate business requirements into technical solutions.Outstanding verbal and written communication skills, essential for supporting users and coordinating with project stakeholders.Language ProficiencyFrench: Full professional proficiency required (oral and written)English: Advanced proficiency required (oral and written)Desired AttributesCollaborative and inclusive working styleGoal-oriented, proactive, and focused on delivering resultsExceptional communication and interpersonal skillsDemonstrates resilience and patience in dynamic environmentsDedicated to providing high-quality service delivery