Job description Sales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.
Sales Management – Boost Sales
Sales & Performance
Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.
Customer-Centric Excellence
Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.
Customer Interaction
Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
Setting the scene for the brand
Brand knowledge
Has a good understanding of the brand, its values, and how it influences customer experience.
Product Presentation
Always maintains an orderly and welcoming sales floor.
Support with visual merchandising implementation and constantly make sure it remains visually appealing
Leading & organising the Store
Operational excellence
Assist with inventory management, including receiving and checking in new stock.
Assist with repairs, change of straps and batteries.
Handling of cash register and settlements.
Tech Savvy & System Proficiency
Good understanding of the store systems to handle transactions, inventory and store daily business.
Time management & Prioritization
Efficiently balances his or her time between customer service with operational duties.
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