When you are part of a $10+ Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.
Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.
Here is an opportunity is to be part of HCL Technologies
Experience level needed: 6+ years
As an employee in the helpdesk, you will be the first point of contact for our employees as well as for our customers on IT topics. That's why you like to work in a customer-oriented way and have a flair and affinity for technical questions. Ideally, you already have experience in a comparable position and have a good basic knowledge of computer science. You keep a cool head even in hectic situations and keep an overview. We would like to have an upbeat, motivated and empathetic person for our team. You are the linchpin of our customers. In addition to a well-founded introduction to our applications, you will also receive generous support for further training. Have we made you curious? Be brave – we look forward to receiving your application.
You will be part of an agile and local ICT helpdesk team, but you will be in contact with global teams such as client engineering, network specialists and other specialist departments. These challenges require top performance, very good knowledge of German, good English, and ideally Italian, and absolute trust in yourself.
Mandatory Skills and Certification:
First-level support via phone and e-mail for Windows 10, M365 products (Outlook, Teams, SharePoint, MS Office, etc.), own insurance applications and many other tools
First-level support for our external employee portals and our customer portals
Ensuring customer satisfaction in multiple languages
Creation of maintenance of documentation, instructions and checklists (knowledge database)
Completed basic or further commercial training
Experienced in dealing with common IT systems and interested in constantly learning new technologies
Resilient and reliable personality with organizational talent, Customer and service-oriented behavior as well as good communication skills verbally and in writing
Languages: German is mandatory along with French as an added advantage
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology, Engineering, and Other
Industries Technology, Information and Media, Computer and Network Security, and IT Services and IT Consulting
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