Lead Service Support Representative (m/f/d) - 80%
For our client, we are looking for a Lead Service Support Representative (m/f/d) - 80%.
As a Sr. Service Support Representative, you act as a point of contact for our customer and are responsible for the coordination of the maintenance mainly performed by different vendors.
Tasks and Responsibilities
* Deliver all service activities at customer site in Solothurn region as a single point of contact including installation, repair, maintenance, and qualification for the equipment.
* General customer support (supplier escorting and support during their visits, monthly performance checks on non-customer equipment according to customers curricula, tool management/shipment).
* Proactively support the lab environment, coordinate, and work with outside vendors. To be the intermediary between the client and the supplier.
* Build and maintain a working relationship with Lab Owners, IT Teams, and management.
* Support the customers with the writing and review of internal procedures.
* GMP document review i.e. FSR and qualification documents IQ, OQ, PQ.
* Handle the customer’s electronic maintenance management system CMMS and other software’s as LIMS, Citrix, Empower and Kneat.
* Analysis of instrument failures.
* Assures alignment of all activities at the customer site with the rest of TMO and advises other part of TMO of important information with respect to our customers.
* Onboard and train new colleagues to our company and customer processes.
Must Haves
* Apprenticeship as Lab technician or degree in Life Sciences.
* Experience in a regulated industry.
* 1-2 years of GMP experience.
* LIMS, Citrix, Empower and Kneat is a plus.
* Strong maintenance background.
* Client-facing experience preferred.
* Strong project ownership ethic with a “can do” demeanor.
* Outstanding social skills, both written and oral.
* Self-confidence to convince others to buy-into proposals and plans.
General Information
* Duration of Employment: 30.01.2026 (maternity cover)
* Place of Work: Luterbach
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Other
Industries
Chemical Manufacturing
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