Client:
Location:
Job Category: Customer Service
Job Reference: 48b71b8030be
Job Views: 3
Posted: 21.02.2025
Expiry Date: 07.04.2025
Job Description:
What will you do:
* Manage Customer Communication: Plan, coordinate and execute communication programs across multiple channels, tailored to different customers in close collaboration with marketing and sales teams.
* Turn Insights into Action: Partner with customer insights function to develop data-driven cross-sell and upsell campaigns. Work with inside sales teams to implement campaigns and measure their success.
* Own Customer Journeys: Oversee and optimize end-to-end customer journeys, implement improvements and automations to ensure a seamless experience. Contribute to cross-departmental projects to enhance key touchpoints such as customer portals and e-shop platforms. Contribute to the design, launch, and refinement of added-value offerings for customers. Actively provide insights to align offerings with customer needs and expectations.
What do we expect:
* 5+ years of experience, at least 3 years in customer lifecycle management roles in B2B and industrial sectors.
* Familiarity with both hardware and software environments and a good knowledge of subscription models is a strong plus.
* Exceptional communication skills and demonstrated ability to lead cross-functional initiatives and deliver impactful results.
* Proven ability to interpret data and translate insights into actionable strategies.
* Strategic mindset with the ability to adapt and thrive in a fast-paced setting.
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