Kempinski Palace Engelberg is a luxurious hotel located in the heart of the Swiss Alps, surrounded by breathtaking scenery.
As part of the esteemed Kempinski hotel chain, we are proud to offer our guests an unparalleled level of service and luxury. Our hotel is designed to provide a unique blend of traditional Swiss hospitality and modern amenities, making it the perfect destination for business and leisure travelers alike.
Main Responsibilities:
* Take ownership of learning from initial orientation and training programs conducted by the Cluster Assistant Director of Groups & Events and sales associates.
* Gather, understand, and apply knowledge of food, beverages, technical equipment, and inter-departmental procedures to the sales and planning process with clients through the Director of Groups & Events.
* Maintain up-to-date planning information portfolios for easy reference in the sales and planning process.
* Represent the Hotel in all telephone, written, and personal contacts with potential, past, and current clients with warm and friendly guest contact, a willingness to assist, and a desire to welcome client business to the hotel.
* FOLLOW ALL DIRECTIONS AND GUIDELINES SHARED BY THE CLUSTER DIRECTOR OF GROUPS & EVENTS PRECISELY ASKING QUESTIONS TO BETTER UNDERSTAND ANY DIRECTIONS AND GUIDELINES WHICH MAY BE UNCLEAR.
* Keep colleagues abreast of all information from the client which may be vital to timely response.
* Prepare all typed materials (proposals, contracts, banquet event orders, change forms, and all other inter-departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results.
* Assume responsibility for small groups as assigned by the Cluster Director of Groups & Events always following all department sales and planning procedures precisely.
* Handle all types of events under the supervision of Cluster Director of Groups & Events.
Requirements:
* Fluency in English and German - excellent oral and written skills
* Additional or local language - beneficial
Awaiting You:
* Living and working in the heart of alpine Central Switzerland
* A wide range of creative opportunities
* Pleasant working atmosphere in a young and dynamic team
* International career prospects and development opportunities
* Outstanding employee benefits in all Kempinski Hotels
* Extensive range of meals in our staff restaurant
* Free WLAN and car parking