Client: Interactive Brokers
Location: [Location]
Job Category: Customer Service
Job Reference: 9f3a0d1842c7
Job Views: 10
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description: Responsibilities include, but are not limited to:
Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
Other ad hoc projects and duties, including client training, general market research and development, etc.
Qualifications & Skills
Strong knowledge of listed Equities, Options, Futures, and/or FX.
Analytical problem-solver with a passion for technology and financial markets.
Prior experience in international settlements or clearing operations is a plus.
German and English speaking - any additional European languages are a plus.
University degree or higher.
At least one to two years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered).
Company Benefits
Salary commensurate with experience.
Performance-based cash bonus and stock grant.
Hybrid work model.
Daily company-paid lunch. Fruit and snack options throughout the day.
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