Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code.
Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating.
About the Role
We are looking for Support Engineers to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole.
Your Impact
As a Support engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers, guiding them in finding the right implementation and advocating the best way to use our products.
You will investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions.
Daily Responsibilities
* Help customers integrate our solutions across their development pipeline. This includes assisting with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database, etc.).
* Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way.
* Collaborate with Sales and Consultants to improve overall customer experience and ensure that our Service offering brings maximum value to our customers.
* Work with the rest of the team to listen, challenge, and refine customer feedback to feed discussions with product teams and shape product evolutions.
Requirements
* Software engineering best practices, with at least 3-5 years of experience in supporting, maintaining, and delivering high-quality software.
* 2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). These are the tools that our customers use and that our products integrate with.
* Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure.
* Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
* Team player, receiving and giving feedback as well as sharing knowledge.
* Can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations.
* Excellent English, verbal/written communication skills.
About Us
At Sonar we believe in people, dedication, and innovation. We're a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride
Our Core Values are: Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization.