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Client: Thermo Fisher Scientific
Location: Job Category: Customer Service
Job Reference: 28a7a1510649
Job Views: 5
Posted: 02.04.2025
Expiry Date: 17.05.2025
Job Description: To collaborate closely with other teams to enable the creation of project documentation and to ensure it proceeds in a timely and controlled manner
Generation of Production orders in ERP system (GPM) and associated documents
Generation of Label Print orders in ERP system (Clinical Labelling system) and associated documents
Participate in pre-operations meetings ensuring that the technical specifications and possible operational challenges of new projects are discussed and resolved at an early stage.
Attend close-out meetings to review the success of projects and participate in continuous improvement opportunities where appropriate
Manage online operational issues and resolve challenges to ensure that operations continue with minimum disruption
Understand and follow all job relevant Thermo Fisher Standard Operating Procedures
Act as the SME for the ERP system (GPM) users for the Client Services department ensuring that GPM issues are investigated and resolved quickly in conjunction with GPM super users and the IT dept
Manage documentation administration tasks where appropriate to facilitate the documentation process
Find opportunities for process improvements beside others to improve and revise Thermo Fisher Standard Operating Procedures
Minimum Qualifications:
Bachelor’s degree or equivalent education, ideally in pharma or commercial environment
Organisational talent & motivated & independent
Excellent grammar and writing skills
Proficient computer skills
Work in a fast-paced environment
Good written and spoken English knowledge
Preferred Qualifications:
Experience in pharma industry, commercial operations, quality and GMP skills
Experience in technical writing
Customer service experience
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
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