Location: Basel
Other locations: Anywhere in Country
Date: Jan 21, 2025
Requisition ID: 1574584
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
Embark on your next journey and join our unique Center of Excellence to help solve exciting problems on a daily basis!
Our Account Management Center of Excellence (CoE) is embedded in the Core Business Services (CBS) team. We are experts in Business Process Management, Customer Relationship Management, and specific business areas who can draw on numerous best practices and tools in their work. We bridge EY's overarching strategy and day-to-day operations, document lessons learned and best practices, and facilitate the reuse and adaptation of proven solutions to our various stakeholders.
Your key responsibilities
1. Drive account management for various accounts through sales and program management, account communications, and administration under the leadership of the Account Management Leader and in close collaboration with the Global Client Service Partner (GCSP).
2. Work with the CoE, GCSP, and global account team to achieve the goals for global revenue, margin, and sales/pipeline.
3. Ensure that all locations and Service Lines of the firm are actively engaged and that we deliver Exceptional Client Service in all internal and external encounters.
4. Support account strategy working with account leadership and drive global execution of account plan.
5. Understand both the client’s business agenda and EY services to leverage the global EY network to connect our clients to the right people.
6. Act as a project manager for specific account activity.
7. Manage the account pipeline process and drive discipline across the global team.
8. Serve as subject matter expert for all information related to the account.
9. Influence without direct authority, frequently providing coaching and input to a high level of firm leadership.
10. Act as a peer or mentor to new Account Coordinators.
Skills and attributes for success
1. A bachelor's or post-graduate degree (emphasis in Marketing or Business preferred) or equivalent relevant experience.
2. 3-5 years of account management or similar relevant experience, ideally gained within a global multinational company in Switzerland.
3. Very proactive nature, detail-oriented with demonstrated account and project management skills/tools, ability to meet tight deadlines and coordinate multiple projects at one time.
4. Must have excellent proficiency in German and English writing, speaking, and presenting skills.
5. Strategic thinking and excellent Excel and data analytical skills as well as computer skills (including Microsoft suite and Internet-based research).
6. Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization.
7. Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail.
8. Strong business/commercial acumen and an understanding of the life sciences sector.
9. Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously.
10. Proactive self-starter with a committed team-oriented attitude.
11. Flexible and resilient to changing priorities.
What we offer
EY Switzerland offers you to work in a diverse and inclusive environment with around 3,000 employees from 64 different countries. You will collaborate with the best, learn from the best, and continually grow, as we invest a significant portion of our annual turnover in the personal development and training of our employees.
Have we sparked your interest? We look forward to receiving your complete application with CV, cover letter, certificates, and transcript of grades.
The exceptional EY experience. It’s yours to build.
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