Boutique Manager
We are seeking a highly skilled Boutique Manager to lead our new boutique in Zurich.
The ideal candidate will be responsible for driving sales, achieving operational objectives, and ensuring compliance with the brand's standards within the boutique. They will oversee the recruitment, development, and coaching of the boutique team, providing motivation, encouragement, and support. This role is critical in maintaining a consistently high level of customer service within the boutique.
In this position, your main responsibilities will include :
Team Management and Operational Oversight
Main Tasks:
* Lead and manage the sales team, ensuring optimal boutique operations
* Monitor and drive the achievement of sales targets and operational goals
* Develop, define, and communicate team objectives, integrating them into individual development plans
Commercial Animation and Customer Development
Main Tasks:
* Supervise commercial activities to grow the local customer base
* Ensure the boutique delivers an outstanding and consistent customer experience
* Organize team briefings regularly to align objectives, strategies, plans, and events with business opportunities
Reporting and Analysis
Main Tasks:
* Analyze performance metrics (KPIs) and prepare periodic commercial and marketing reports
* Track budgets and operational performance, ensuring regular reporting to the Brand Manager
Marketing and Visual Merchandising
Main Tasks:
* Coordinate and oversee marketing and communication actions, including boutique events
* Ensure product displays and visual merchandising comply with brand guidelines
* Manage stock replenishment to ensure it is conducted correctly and regularly
Recruitment and Development
Main Tasks:
* Oversee the recruitment, onboarding, and training of team members
* Provide coaching and development opportunities to empower team members to reach their full potential
* Handle performance reviews and evaluations while addressing disciplinary issues in line with HQ policies
Leadership and Team Dynamics
Main Tasks:
* Foster a positive and motivating work environment, encouraging collaboration and enthusiasm within the team
* Ensure team members are well-trained on all operational tools (e.g., POS systems, back office, ordering, after-sales services)
* Support the team in delivering exceptional customer service and continuously set the standard for boutique excellence