* Our client is a leading bank
* Place of work: Geneva
* Contract type: Permanent contract
Job Purpose:
The primary responsibility of this role is to provide support and perform various tasks related to end-users' IT environment, ensuring smooth operation and efficiency. This includes:
* Productivity Tools: MS Office Suite, Adobe Acrobat
* Enterprise Content Management: MS SharePoint
* Business Applications: Core Banking System (S2I), Bloomberg
* Communication Systems: Video conferencing, IP phones
* Operating Systems: Windows 10
* IT Equipment: Laptops, desktops, printers, peripherals, and mobile devices
Main Responsibilities:
Incident and Request Management
* Identify, record, categorize, and prioritize incidents and service requests related to end-users' IT environment.
* Investigate and resolve incidents; escalate unresolved issues when necessary.
* Document and close resolved incidents and fulfilled requests.
* Contribute to the improvement of incident management procedures.
End-User Systems Management
* Install and deploy end-user hardware and software following provided instructions and tools, ensuring proper handover to users.
* Oversee the end-user equipment lifecycle, from procurement to disposal.
* Contribute to the development of standard operating procedures.
* Maintain an accurate and up-to-date asset registry.
Qualifications & Experience:
* Bachelor's degree in Computer Science or a related field; a Master’s degree in IT is preferred.
* Minimum of 3 to 5 years of experience in a similar role
* Experience working in banking industry
* Residency in Switzerland
* Fluency in both French and English is required
* Strong expertise in managing workstations and laptops running Windows 10
* Good knowledge of Active Directory
* Proficiency in MS Office Suite
* Basic understanding of SharePoint
* Familiarity with IP phones and video conferencing systems
* Basic knowledge of software deployment tools
QUAI DU SEUJET 12 1201 Genève
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