Support the HR Team to implement housing strategies that align with the MRH-Z housing needs and growth objectives.
Housing Management:
* Oversee the daily operations of staff housing facilities, ensuring a safe, clean, and comfortable living environment.
* Allocate housing units to staff based on availability and organizational policies.
* Maintain accurate records of housing assignments and occupancy statuses.
Maintenance and Upkeep:
* Conduct regular inspections to identify maintenance needs and ensure timely repairs.
* Coordinate with maintenance teams to address issues promptly, ensuring compliance with health and safety standards.
* Implement preventive maintenance schedules to uphold the quality of housing facilities.
* Perform cleaning of units when required to maintain occupancy standards.
Policy Development and Enforcement:
* Develop, update, and enforce housing rules and regulations to promote a harmonious living environment.
* Communicate policies effectively to all residents and address any violations in a timely manner.
Staff Communication and Support:
* Serve as the primary point of contact for staff regarding housing-related inquiries and concerns.
* Facilitate smooth onboarding and offboarding processes related to housing.
* Organize and conduct orientation sessions for new residents to familiarize them with housing policies and facilities.
Administrative Duties:
* Maintain detailed records of maintenance requests, housing assignments, and related expenses.
* Prepare regular reports on housing operations for management review.
* Assist in budgeting and forecasting for housing-related expenditures.
Relationships / Communication:
* Develop and maintain relationships of trust and respect with colleagues, residents, candidates, peers, vendors, etc.
* Be proactive and communicate effectively with all, be professional, empathetic and friendly always.
* Assist in maintaining effective communication channels within the company and at all levels.
* Support in the preparation and communication of Employee Surveys, Training Sessions, Employee Events, etc..
Team Management:
* Ensure team members understand how their roles contribute to the success of the team, department, property, and company, as well as the impact on guests.
* Lead by example, model desired behaviors and foster a supportive, open environment where team members feel comfortable asking questions, providing feedback, and discussing challenges.
* Lead with empathy, understand team members' emotions and perspectives to build strong connections and improve communication.
* Assign clear responsibilities, provide necessary support, and encourage ownership and accountability in delivering tasks, projects, and objectives.
* Promote continuous learning, celebrate successes, provide regular feedback, and nurture teamwork to ensure high levels of collaboration and guest service excellence.
General:
* Promote a friendly and collaborative work environment that includes, open communication, teamwork, participation, trust, respect, professionalism and fun.
* Attend and participate in departmental and hotel meetings, committees, seminars.
* Take a positive and resourceful approach to every project.
* Carry out any other reasonable duties and responsibilities as assigned.
* Support the HR Team when required and carry out their duties in their absence.
* Support the HR Team to implement housing strategies that align with the MRH-Z housing needs and growth objectives.
* Ambassador of MRH values and culture, promote its awareness amongst team members by leading by example and develop activities and programs that consistently embrace and reflect the company's culture.
Around a dozen luxury properties in Switzerland and France are part of Michel Reybier Hospitality. In the world-renowned Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*.
We are looking for a Housing Supervisor to join our HR team at MRH-Zermatt. In this key role, you will develop and implement strategies to enhance the guest experience and ensure the well-being of our employees throughout their time with us.
,
* Apprenticeship in Housekeeping, or Hospitality education
* Fluent in English
* Good level of German is an advantage
* Other European languages are a plus
* Sociable, balanced character
* Loves working with a diverse and multicultural team
* Teamwork and collaboration
* Caring and empathetic
* Flexible and innovative
* Assertive and entrepreneurial mindset
* Sense of responsibility
* Trustworthy and ability to keep high level of confidentiality
* Global awareness
,
Rund ein Dutzend Luxushäuser in der Schweiz und in Frankreich gehören zur Michel Reybier Hospitality. Im weltbekannten Zermatt umfasst das Hotelportfolio das traditionelle Mont Cervin Palace 5*S, den trendigen neuen Schweizerhof 4*S und das historische Monte Rosa 4*.
* Exclusive employee benefits, including Family & Friends room rates and discounts at various MRH-Zermatt SA Hotel restaurants.
* Access to a dedicated fitness room and a variety of sports activities available in Zermatt.
* Use of our pool area during designated staff swim times.
* Professional development opportunities through our training and development programs, including access to courses offered by the Ritzy company.
* Discounts on seasonal or annual mountain railway tickets with the Zermatt Residents' Card.
* Possibilities for company mobility: We support employees seeking seasonal employment outside Zermatt by facilitating placements with our MRH hotels.