Your ResponsibilitiesYou analyse claims, take in charge problem solving projects using appropriate quality methods and tools (Shainin, 5 WHY, 8D)You track the initiated actions, coordinate Quality Rooms and animate 8D meetings as well as challenge root cause analysisYou give regular feedback to management and escalate serious complaints and issuesYou organize and deploy training on problem solving methodology and ensure knowledge sharing within the companyYou track all necessary Customer Quality KPIs in a dashboardYou organize and lead customer meetings and visitsYou deploy monitoring of non-reoccurrence and lessons learned through inputs to FMEA, design rules and change managementYou conduct reliability and statistical analysis to predict future issues in field using methods such as WeibullYour ProfileYou have successfully completed your studies in the field of mechanical engineering or industrial engineeringYou have a solid experience in mastering quality methods and tools.You bring at least 5 years of experience on both technical and quality field including 3 years in customer quality and continuous improvement.You have completed related specific-training in the field of quality (i.e. 8D, VDA6.3, Six Sigma, SHAININ, ISO 9001, etc…).You are proficient in French (C2) and English (C1), whereas German would be an asset (B1)Our OfferCan we inspire you to take on a responsible position in a dynamic and independent family business? We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits. The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region. Start planning your personal and professional development with us.In order to ensure a fair application process, we cannot accept applications by post or email.Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Laura TENSI.One Passion. Many Opportunities.The companyLiebherr Machines Bulle SA is the centre of excellence for combustion engines (diesel and gas engines) and hydraulic components (axial piston pumps and motors). The company develops and produces various products, which find their use in building construction and civil engineering, mining, agriculture, decentralised energy, machine and plant engineering, as well as aerospace. LocationLiebherr Machines Bulle SA7, Rue Hans-Liebherr1630BulleSwitzerland (CH)ContactLaura TENSI026 913 31 11