Key Account Management Principal Recruitment Consultant @ Phaidon International
Solution Business Owner for OneIdentity CIAM Solution
The Senior Manager will support the Customer Identity and Digital Engagement team, providing end-to-end business ownership across initiatives and building digital capabilities within an automated omni-channel demand generation environment.
This role is part of a broader team - The Digital Engagement and eCommerce Excellence (DEEX) team – which has business ownership and accountability for all platforms handling all digital touchpoints in the areas of customer IAM, CEX, Marketing Intelligence, Intelligence Based Decisioning, eCommerce, Learning Experience Management and Marketing Automation.
A successful candidate will have strong project management and stakeholder management focus alongside experience and know-how in ideation and conceptualization of business solutions and processes in the areas of IAM.
Business Application Owners work closely with Technical Application Owners, in an application Product Management tandem approach.
The job holder will drive ideation, conceptualization and design, implementation, and operationalization of new solutions, including supporting and driving the change and transformation management process required tasks.
* Apply customer-centricity and design thinking to co-create outstanding multi-channel customer journeys across any customer interfacing digital touchpoints.
* Co-create business concepts focused on customer centricity and business operational sustainability that are aligned and agreed across all stakeholders.
* Anticipate reporting and analytical capabilities required to properly manage and develop continuous evolution roadmaps in a customer centric, business prioritized manner.
* Be an expert throughout the entire customer data value chain, ranging from registration, authentication, profile management, subscription, and consent management.
* Support technology implementation within an Agile framework as a key member of the Product Management team.
* Drive change and transformation processes where applicable, as a key subject matter expert in the areas pertaining to Digital Customer Engagement.
* Plan, build and execute integrated digital projects that enable state of the art capabilities and implement optimal user journeys.
* Enhance self-service capabilities for our customers, ensuring a highly enjoyable and adoptable experience that naturally drives customers away from offline channels.
* Advocate for the customer at all points, ensuring internal needs are weighed properly against customer impacts and satisfaction.
* Collaborate with business stakeholders across services and product organizations, acting as a service provider for their customer experience needs.
* Gather data, handle analytics, and make recommendations based on those results.
* Support briefing sessions and competitive bid processes when external support is required.
* Be active part of a global service organization.
* Always seek opportunities for improvement and suggest innovation and efficiency gains.
Profile Requirements
* University degree in digital technologies or equivalent combination of education and work-related experience.
* Certified project management and Agile training (Scrum / Agile / PMI).
* Over 5 years' experience in driving Identity and Access Management solutions implementation.
* Previous experience with customer facing digital processes definition and integration into operational processes.
* Experience and knowledge of SAP CDC (or equivalent cloud applications).
* Deep understanding of customer data architectures and its assurance within operational flows and processes.
* Customer-centric mindset.
* Excellent organizational and communication skills.
* Energetic, passionate, creative, straight forward and performance driven personality.
* Proactive and accountable person with distinct interpersonal skills.
* Team oriented attitude, experienced in leading and coaching project teams.
* Able to achieve pragmatic results in a dynamic environment.
* The ability to think like an educator.
* Used to live and work in a multicultural environment.
* High level of integrity and commitment.
* Fluent in English (written and spoken), any other language is an advantage.
Seniority Level
* Mid-Senior level
Employment Type
* Contract
Job Function
* Information Technology and Management
* Medical Equipment Manufacturing