Introduction de la sociétéLongines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.Description du posteWe are looking for a Deputy Manager for our new Boutique in Zürich.As a Deputy Manager, you will support the Boutique Manager in driving sales, ensuring operational objectives are met, and maintaining high standards within the boutique. You will also assist in recruiting, developing, and coaching the boutique team by providing motivation, encouragement, and support. Maintaining and consistently delivering a high level of customer service will be a key part of your role. Additionally, you will help implement the company's business plans and strategies, ensuring that the boutique adheres to brand guidelines established by HQ and fully complies with company policies and procedures.In this role, your main tasks will be to :Sales and Operational Supporto Assist the Boutique Manager in achieving sales targets and operational objectiveso Set and agree on team goals, monitor their progress, and integrate them into individual development planso Provide support to the team to ensure the achievement of both personal and boutique goalsTeam Leadership and Communicationo Establish and maintain strong, effective relationships with the team and HQ departmentso Organize regular team briefings to discuss objectives, strategies, plans, and events, ensuring alignment with business opportunitieso Motivate and energize the sales team to continuously deliver an exceptional customer experienceMerchandising and Stock Managemento Ensure products are properly displayed and comply with company guidelines, including visual merchandising standardso Manage stock replenishment processes to ensure accuracy and regularityTraining and Developmento Help build a winning team by fostering passion for the products and empowering employees to reach their full potentialo Support the Boutique Manager during performance reviews, evaluations, and team coachingo Ensure all team members are fully trained and informed on the company's IT systems (e.g., POS systems, back-office, inventory transfers, etc.)Customer Service and Experienceo Strive to set a benchmark for customer service and in-store experienceso Continuously support the team in delivering the best possible service to exceed customer expectationsAdministration and Reportingo Assist with team performance reviews and ensure clear, effective communication at all timesProfilVocational training in sales (CFC) with several years of experience in luxury boutiques, ideally in watchmakingProven experience in team managementExcellent interpersonal skills and customer focusKnowledge of the local market with an established network of clients or partnersCompétences requisesStrong sales and negotiation skillsBusiness acumen and ability to work autonomously and collaborativelyCapability to coach, motivate, and lead a team effectivelyExceptional planning, organizational, and communication abilitiesEntrepreneurial mindset with a sense of urgency and accountability for resultsCreativity and problem-solving skills to achieve outstanding resultsLanguesFluency in German and English is essentialKnowledge of other languages is an advantageLieu de travailZürichPersonne de contactJulie Heimann