Our company, D-ploy, specializes in IT and Engineering Solutions with a strong presence across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, and the USA.
We pride ourselves on delivering cutting-edge services and solutions to numerous industry-leading clients by fostering trusted partnerships within the IT community and optimizing our customers' IT productivity, ultimately contributing to their organization's success and value.
Key Responsibilities
* Serve as the primary point of contact for end users with IT-related issues, requests, or questions.
* Occasionally provide meeting and conferencing support to top-level management in a corporate environment.
* Contribute actively to the knowledge database.
* Resolve software, hardware, and device issues reported by end users.
* Support the troubleshooting of connectivity issues and network elements, including ISP circuits, firewalls, network switches, wireless equipment, and telephony systems.
* Implement and support remote access solutions (VPN).
* Evaluate service issues when necessary and communicate with end users accordingly.
* Advise and train staff on computer operations and software applications.
Requirements
* A solid understanding of Information Technology trends, products, and solutions.
* At least 1 year of experience in a similar role supporting various technologies and services.
* Thorough knowledge of:
o Windows OS (Windows 7 & 10)
o Microsoft Office & Office 365 applications
o PC/Laptop hardware
o PC/Laptop peripherals, including printers
o Mobile devices
* Basic knowledge of:
o Active Directory
o Exchange
* ITIL certification is an advantage.
* Highly self-motivated and directed with a keen attention to detail.
* Customer-focused with a passion for customer satisfaction and delivering business values.
* A service-oriented mindset and commitment to task completion.
* Ability to work independently and follow directions and best practices.
* Excellent communication and interpersonal skills.
* Fluent German and English language proficiency (written and spoken).
* A friendly, supportive, and flexible personality with quick learning ability.
* A good team player with planning and organizing skills and multi-tasking capabilities.
* Applicants must declare a valid Criminal record extract not older than 3 months.
Benefits
* Diverse range of activities, tasks, and projects.
* Flexible working conditions.
* Vouchers (birthday voucher, wedding, and new born surprise).
* Fishing for Friends program – our referral program.
* Refreshments available in the D-ploy office.
* Further development and professional advancement opportunities.
* A friendly and international working environment.
* Company-sponsored events.
* Competitive salary and comprehensive benefits package.