Make a real difference in people's lives with our Swiss Post subsidiary as we bring digital services to the forefront.
As a Customer Support Specialist, you're the face of our company. Your excellent communication skills and understanding of technology will help you handle inquiries from SwissID users and provide them with assistance on our processes.
You'll also support business customers with questions about digital signatures and certificates.
How You Make a Difference
Business Customer Support for Certificate and PKI Users:
* Process inquiries and resolve fault reports from business customers in PKI and individual certificates via phone, ticketing system or email.
* Actively troubleshoot major incidents with customers.
* Process change requests.
* Support PKI users of business customers with interface connections and certificate installation.
* Clarify and revoke certificates.
SwissID User Support:
* Receive technical customer inquiries from SwissID users via phone, ticketing system or email in French, German, English and Italian, focusing on:
* Login with SwissID for online services.
* Assist with questions about online identity verification using the SwissID app.
* Enquiries and support for qualified digital signatures according to ZertEs.
* Electronic patient dossier enquiries and user support during digital onboarding.
What We Need From You
* Degree completion.
* Customer service/support experience.
* Strong IT affinity and knowledge (OIDC/PKI/data analysis) is an advantage.
* Good manners and friendliness define your character.
* Flexibility and reliability are essential.
* Quick comprehension and analytical mindset.
* Excellent communication skills to remain calm under pressure.
* Fluency in French and solid German knowledge are required; Italian and English language skills are desirable.
Why Choose Us
You'll enjoy attractive additional benefits:
* Modern work environment with a startup spirit.
* Five weeks of annual leave.
* Excellent public transportation options near our location.
* We prioritize health promotion: every employee has a modern, adjustable workstation, and fresh fruit selection is available weekly.