Make a Positive Impact in the World
Batmaid seeks talented individuals to join our Operations Internship Program and contribute to fighting the Black Market.
We are Batgroup, a company dedicated to providing high-quality cleaning services and ensuring that cleaning industry workers have the coverage and insurance they deserve.
Your Key Responsibilities:
You will be fully immersed in real projects from day one, working on:
* Customer Experience: Ensure our B2C business runs smoothly, delivering top-tier experiences to our customers.
* Customer Success: Improve client retention by solving problems related to agent absences, handling complaints with care, and gathering feedback.
* Agent Management: Support our cleaning agents in their daily routine, answering questions and requests.
* Operational Strategy: Collaborate with leadership to streamline processes and enhance operational efficiency.
Your Growth Opportunities:
* Process Improvement: Contribute to improving existing processes and making business management more efficient.
* Brand Strategy: Help shape and maintain our brand identity across multiple markets.
* Growth Hacking: Work with our growth team to explore new strategies for scaling services and expanding market reach.
This is what makes you successful:
* You are a Bachelor's or Master's student or a recent graduate from any academic background.
* You are an innovative quick learner who thrives in a fast-paced environment.
* You have an entrepreneurial mindset and take ownership of tasks.
* You want to grow professionally and personally.
* You want to work in an international and multicultural setting.
* You speak English to a minimum C1 level.
* You speak German to a minimum C1 level.
* You may have additional language skills, adding to our valued diversity.
* You are interested in new technologies, as we use them to improve our services.
What can you expect?
* A full-time opportunity.
* Real work experience from day one, with guidance from a dedicated manager.
* A supportive environment fostering learning, growth, and personal development.
* An opportunity to develop unique skills that set you apart.
* Be part of a vibrant team of young and diverse professionals.