Senior Specialist for IT Development and Learning
Location: Cracow, Poland
About the role:
The Group Technology & Operations (GTO) Capability Building Team is responsible for developing capabilities and skills across the GTO function, as well as driving Digital Transformation through upskilling within the Zurich group. The team seeks a Data Analyst & Learning Administrator to support its mandate by creating and administering training programs, managing operational processes or capability development tools, and providing reporting services.
Responsibilities:
* Manage operational processes and provide data for reporting on GTO Capability development tools.
* Administer and manage our global learning experience platform, MyDevelopment.
* Actively manage training programs and learners, ensuring that queries/issues are resolved, classroom training attendance is recorded, user engagement is reported, and billing data is recorded.
* Support in the development and maintenance of PowerBI dashboards, and handle reporting and analysis to support KPIs, including advanced data analysis via Excel.
* Collect, organize, and study data to present meaningful findings and design data models for business decision-making, offer data visualizations and storytelling, and troubleshoot data solution issues (with internal coaching).
* Ensure data integrity and accuracy through regular audits, identify process improvement opportunities, and recommend solutions.
Candidate's profile:
* Min. 2-3 years of experience in learning & development operations.
* Experienced in Data Reporting and Analytics (advanced in Excel).
* Ability to work in a virtual team with a high level of autonomy.
* Good interpersonal skills and the confidence to deal with stakeholders.
* Experience with Agile Ways of Working or the desire and mindset to work in a fast-paced, agile environment.
* Proficiency in MS Office Suite and O365.
Additional skills that would be beneficial:
* Data literacy (basic understanding of PowerBI or similar tools).
* Knowledge of Data Analytics Tools & Techniques.
* Knowledge in Python, DAX, or/and R.
* Training Design and Build.
* Knowledge of Jobs Catalogs and Skills Frameworks.
We offer:
* Opportunities to develop and grow with us and contribute to the world around us.
* Competitive salaries, language allowance, and an employee benefits package that includes medical insurance, life insurance, and sport-card.
* Annual bonus depending on company results and individual performance.
* A wide range of learning programs and personal development opportunities, including educational training reimbursement.
* Referral awards.
* Onsite fitness trainings.
* Fresh fruits at the office.
* Possibility to work from home.
* Nice and friendly atmosphere.
Who we are:
Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in over 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those promoting wellbeing and enhancing climate resilience. Reflecting its purpose to 'create a brighter future together,' Zurich aspires to be one of the most responsible and impactful businesses in the world.