About The Company
The company is a leading player in the tooling industry, recognized for its expertise, high-quality products, and strong commitment to innovation. Headquartered in Neuchâtel, the company operates on an international scale with a team of 150 employees.
The company fosters a collaborative and dynamic work environment, emphasizing excellence, teamwork, and customer satisfaction. Employees are encouraged to grow within a supportive, family-oriented structure that values integrity and sustainability.
Your Role
As a Customer Service Assistant – Export/Import, you will be responsible for managing international and Swiss client orders, handling export and import documentation, and ensuring seamless communication between customers and logistics partners. You will also work closely with the internal teams to maintain high standards in customer service and sales administration.
Key Responsibilities
Order & Export/Import Management
Process customer inquiries, offers, and orders
Issue invoices and export documentation, liaising with freight forwarders
Plan and track shipments, ensuring customers receive timely updates
Customer Relations
Manage international customer communication (email & phone)
Provide technical and commercial support on products
Handle shipment errors and ensure prompt resolution
Sales & Logistics Coordination
Work with production and shipping teams to meet delivery deadlines
Monitor order reservations and BI tracking
Maintain customer and freight forwarder records
Shipping & Packaging
Oversee shipment tracking and quality control
Negotiate and secure the best transport rates with logistics providers
Support & Continuous Improvement
Ensure compliance with quality, environmental, and safety standards
Contribute to process optimization and overall customer service KPIs
Ideal Profile
Education : Commercial diploma ( CFC ) or equivalent business/technical training
Experience : Minimum 5 years in export/import management
Industry Background : Experience in the regional tooling sector preferred; experience in companies like Victorinox is a plus
Languages : French (native), English & German (B2 minimum) ; Spanish or Italian is a plus
Technical Skills : Proficiency in MS Office & ERP systems ( ProConcept is a plus )
Soft Skills
Structured, methodical, and detail-oriented
Customer-focused with strong communication skills
Ability to manage priorities in a fast-paced environment
Additional Information
Location & Flexibility
Candidates must be willing to relocate to the Neuchâtel canton
EU or EFTA passport required (Swiss work permit can be arranged under certain conditions)
Career Growth & Training
This position does not include management responsibilities
No promotion opportunities in this role
Comprehensive onboarding program, including:
HR introduction day (company presentation, team lunch, site visit)
Meetings with different departments to understand company operations
Working Hours
40 hours per week
Why Join?
A well-established company with strong values
Competitive salary & performance-based bonus
Flexible working hours & 5 weeks of vacation (6 weeks from age 50)
A dynamic international environment with a family-oriented culture
Remote work possible when needed (not regular)
Interested? Apply now!
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